Privacy Policy

Last Updated: 18 June 2026

Introduction

Debt Resolve Experts ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA").

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us through WhatsApp, Facebook, online forms, email, telephone, or use any of our debt review-related services.

Information We Collect

We may collect the following personal information:

  • Full name and surname
  • Identity or passport number
  • Date of birth
  • Contact details, including email address and telephone number
  • Residential and postal address
  • Employment information
  • Banking information
  • Income and expense information
  • Credit and debt-related information
  • Information submitted through website forms, WhatsApp, Facebook Lead Ads, Messenger, email, or telephone conversations
  • Technical information such as IP address, browser type, device information, and website usage data

How We Use Your Information

We collect and process personal information for the following purposes:

  • To assess your eligibility for debt review or related services
  • To provide debt counselling and debt review services
  • To communicate with you regarding your enquiry or application
  • To verify your identity
  • To comply with legal and regulatory obligations
  • To improve our services and customer experience
  • To respond to enquiries received through our website, WhatsApp, Facebook, or other communication channels
  • To maintain records required by law

Legal Basis for Processing

We process personal information where:

  • You have provided consent;
  • Processing is necessary to provide requested services;
  • Processing is required by law;
  • Processing is necessary for our legitimate business interests and does not override your rights.

Sharing of Information

We may share your personal information with:

  • Registered Debt Counsellors
  • Credit Providers
  • Credit Bureaus
  • Payment Distribution Agencies (PDAs)
  • Attorneys and legal service providers
  • Regulatory bodies, including the National Credit Regulator (NCR)
  • Service providers assisting with technology, communication, hosting, and administration

We only share information where necessary for the provision of services or where required by law.

We do not sell your personal information to third parties.

WhatsApp and Facebook Communications

If you contact us through WhatsApp, Facebook, Messenger, or Facebook Lead Forms, the information you provide may be collected and processed to:

  • Respond to your enquiry
  • Contact you regarding debt review services
  • Assess your eligibility for debt review
  • Provide customer support

These platforms may also collect information in accordance with their own privacy policies.

Data Security

We implement reasonable technical and organisational measures to safeguard personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations.

Your Rights

Subject to applicable law, you may:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of information where legally permissible
  • Object to certain processing activities
  • Withdraw consent where consent forms the basis of processing

Cookies and Website Analytics

Our website may use cookies and analytics tools to improve website performance and user experience.

You may disable cookies through your browser settings, although certain website features may not function correctly.

Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your rights, please contact:

Debt Resolve Experts

Email: queries@debtresolve.co.za

Telephone: 021 009 7099

Website: www.debtresolve.co.za

Changes to This Policy

We reserve the right to amend this Privacy Policy from time to time. Any changes will be published on this page and will become effective immediately upon publication.